Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. We cannot accept returns for products that have been opened or used due to hygiene and safety reasons. If you receive a damaged or defective item, please contact us immediately to resolve the issue.
How to Initiate a Return
To initiate a return, please send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your returned items are received by us.
Refund Process
Once we receive your returned items, we will inspect them to ensure they meet our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item without delay.
Non-Returnable Items
Some items are non-returnable, including gift cards and certain promotional items. If you have questions about whether an item is returnable, please reach out to us via email. We are happy to clarify any concerns you may have.
Contact Us
If you have any questions or need assistance regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to help and want to ensure you have a positive shopping experience with us.